Thursday, January 05, 2006

Fly i no fly

So, as I continue to live in a vacuum void of news, despite my best attempts at staying abreast of things, I bought two plane tickets with Independence Air for our trip to Killington in February. Several days later, it's all over the news that they are officially out of business. I called Orbitz yesterday for help, and the first person I talked to didn't know they were out of business, and put me on hold while she read what I guess was a staff memo about the situation. She told me that as of tomorrow, 1/5/06, I can exchange my ticket. But I can't do it with Orbitz. I have to call another carrier and see if they will honor my ticket. This seems totally ridiculous to me, as I am sure it would take hours of elevator music and "have you checked our website for more information?" recordings to get anywhere. I called Orbitz several more times, being hung up on once as I was "transferred to an Independence Air specialist" and then finally I actually GOT an Independence Air specialist (again, quote unquote). I gave her my speech again, and she said, "Didn't you read their press release?" Excuse me? Can't you just tell me what the press release said, since I'm already on the phone with you asking about it and obviously haven't read the press release? I say no, she says they're refunding tickets... but the press release doesn't exactly say that. It says, "The company is seeking bankruptcy court approval to automatically refund customers with reservations for flights scheduled to depart beyond that time." I hope they get it... I don't want to buy 4 plane tickets to Vermont.

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